Frequently Asked Questions
General Questions
- How does ReverseEmailDetective.com work exactly?
- What is the reason for a reverse email search?
- How do I delete my own information from these databases?
- What do I get with membership?
Ordering Process Questions
- How do I know my purchase is secure?
- Are there recurring charges for membership?
- If it says "Available", does that guarantee you have the sender's name?
- What happens if I don't find what I'm looking for?
- What is your return policy?
- What payment methods do you accept?
- Can I mail in my payment?
- How will the charge appear on my bank statement?
Product-Related Questions
- What information is available in your databases?
- How can I find email addresses?
- How do you protect against spammers?
- What are the computer requirements for accessing the members area?
- Can I access the members area from multiple computers?
- Can I print my search results?
- How do I sign into the members area?
- How do I contact customer support?
- Do you have an affiliate program?
General Questions
How does ReverseEmailDetective.com work exactly?
ReverseEmailDetective.com provides users with information about an email address. Results include sender name and address, originating domain, Internet service provider, and domain IP address geo-location. This information is collected from public records, Internet registrars, and other data sources.
What is the reason for a reverse email search?
There are many reasons why you might want to conduct a reverse email search:
- Find out the source of a harassing email message
- Investigate the validity of an email address
- Locate an old friend from high school or college
- Research a suspicious piece of email
- Lookup someone's postal address
- And more
Note: By using our website, you agree not to use information found within our product for illegal reasons. Please read our End User Agreement for details.
How do I delete my own information from these databases?
We take your privacy very seriously. You can "opt-out" of our website and members area for free online here.
Read more about our commitment to privacy here.
What do I get with membership?
Membership at ReverseEmailDetective.com gets you unlimited search access to millions of public records, including:
- Unlimited reverse email searches
- Unlimited "forward" email lookups
- Unlimited people searches (over 85% of U.S. households!)
- Email header and message analysis
- Deep web crawl search
- Blacklist checker
- Message analyzer
- And more!
To get a "sneak peek" into our members area, check out this free tour!
Ready to get started? Click here to join now!
Ordering Process Questions
How do I know my purchase is secure?
Your information is protected by a 128-bit SSL connection - the same security used by online banks and financial institutions. You will also see a 
"lock" icon in the bottom of your browser on the checkout page, which indicates secure encryption. Our website is tested and verified daily by Hacker Safe, which the seal below proves:
Read more about our "Safe Shopping Guarantee".
Are there recurring charges for membership?
Premium Membership at ReverseEmailDetective.com lasts one year and is a one-time fee only.
If it says "Available", does that guarantee you have the sender's name?
"Available" means that according to our initial check, ReverseEmailDetective.com does have information about the specific email address you entered. This may include sender name, address, household members, domain IP location, originating source, and other details. This does not guarantee that we have the sender's name, as this information is not always available from Internet service providers or public records data.
What happens if I don't find what I'm looking for?
Your satisfaction is our #1 priority. If you don't find what you're looking for, our friendly staff will be happy to assist you (at no extra charge) in order to locate the record in question.
If your search turns up no results - or if you are dissatisfied for any other reason with your purchase - you may contact our support department for a return request. We stand by our product 100%. For more details, view our Guarantee Policy.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, and Discover Card.
Sorry, but we do not accept mail orders.
How will the charge appear on my bank statement?
The charge on your credit card or bank statement will appear as "ReverseEmailDetective.com".
Product-Related Questions
What information is available in your databases?
Your Reverse Email Report will include up-to-date information for (when available):
- Owner's name and address
- Household members
- Domain IP address location
- Internet service provider
- Originating source of email
- And more!
Our leading information platform contains details for more than 85% of U.S. adult residents and households - plus hundreds of millions of records for email addresses, IP location, Internet service providers, and more. Premium membership gets you unlimited access for an entire year!
How can I find email addresses?
To search by name for an email address, use the "Search By Name" feature in our members area. Your Premium Membership includes complete access to our directory!
How do you protect against spammers?
Our system uses advanced security protocols and anti-scraping measures to prevent fraudulent usage of our site. We hate spam just as much as you do, which is why we take this issue very seriously.
What are the computer requirements for accessing the members area?
Our members area is compatible with all major browsers and computer types. An Internet connection is required to conduct searches. Pages load quickly, so even a dial-up (modem) connection is fine.
Can I access the members area from multiple computers?
Yes. You may sign into the members area from any computer with your username and password.
Can I print my search results?
Yes. You may copy, paste, and print the information you find in our databases.
How do I sign into the members area?
To sign into the members area, simply go to the Login page and enter your username and password. If you're having difficulty logging in, consult our Customer Support Center.
How do I contact customer support?
To reach our friendly support staff, simply use the contact us form link at the bottom of our Customer Support page.
Do you have an affiliate program?
Currently we do not offer an affiliate program. Please contact affiliates@reverseemaildetective.com to be alerted when our Affiliate Program begins.